Ace Reception 24 · For independent hotels

No guest enquiry left unanswered, even at 3 a.m.

During working hours, your front desk gets 2 minutes to reply first. Out of hours, the assistant answers from information you approve and shares your booking link. We start around two weeks after payment; WhatsApp and Messenger go live within 10 business days of kickoff and complete access.

See how my hotel would answer How it works

USD 1,990 setup
Start around 2 weeks after payment
30-day response guarantee

How it works

Your front desk stays in charge. The assistant covers the gaps.

The assistant knows your hotel: rooms, rates, policies, services and the area, from a knowledge base you approve. It answers from it and sends the guest your direct booking link.

01
In working hours
Your front desk has 2 minutes to reply. If nobody does, the assistant answers.
02
Out of hours
The assistant answers straight away, in the guest’s language.
03
When a person is needed
The conversation goes to your front desk with a summary, so nobody has to read the whole thread.

Channels

Every channel in one inbox for the whole team.

WhatsApp and Facebook Messenger, from go-live
Instagram, as soon as Meta approves the app review (that wait does not count towards our timeline)
Missed-call rescue by WhatsApp, where your guests use it (SMS not included yet)

Before the call

See how your hotel would answer before you decide.

Before the call we prepare your hotel’s knowledge base from the information on your website and answer typical guest questions with it. On the call we go through those answers with you.

Working today

It’s live in production at an independent hotel in Guatemala, connected to WhatsApp and to its booking system’s availability and rates.

Guarantees

If response times fail through our fault, we refund setup; if an approved answer is not fixed in 24 working hours, that month is free.

Response guarantee

During the 30 days after go-live (the day the assistant starts answering real guests), if fewer than 95% of conversations get a first reply in under 60 seconds out of hours, or under 3 minutes in working hours, from the moment the message reaches the inbox, through our fault, we refund the Essential package setup fee.

Accuracy guarantee

Before go-live the assistant answers correctly the 30 questions you approve. In the first 90 days, if an answer contradicts what you approved, we fix it within 24 working hours of your notice. If we miss that, or the same answer fails again, you do not pay that month’s fee (one fee per month at most).

Both guarantees apply under the conditions below, which are signed with the proposal.

See conditions

The hotel provides access and reviews the knowledge base within 5 days of kickoff.
Prices and availability are kept up to date in the booking system.
The front desk handles, in its working hours, the conversations the assistant passes on.
Waiting times at Meta, Instagram or the phone carrier do not count towards the clock.
Exclusions: outages at Meta, Instagram or the phone carrier; out-of-date prices or availability in the booking system; questions outside the 30 approved ones, which go to the front desk.
Cap: the refund is the Essential setup fee, without the booking system connection. If the response guarantee applies, the accuracy guarantee closes; what is refunded and not charged never exceeds what the hotel has paid. The accuracy guarantee waives at most one monthly fee per month.
Claims are made in writing within 7 days of the day-30 report, using the system log as the measure.

Good to know

The assistant does not make the booking: the guest books direct with you.

It answers with the information you approve and sends the guest the link to your own booking engine. Connecting a booking system is quoted separately.

Who it is for

Independent hotels with a front desk that cannot be on every channel all the time.

A good fit

Independent hotels, guesthouses and rural stays with 10 to 60 rooms.
Front desk with limited hours.
Guest enquiries on WhatsApp, social media or by phone.
Your own hotel website.

Not a fit

Chains with their own central reservations.
Hotels with no messaging channel at all.

Price

Ace Reception 24

USD 1,990 setup

The first month is included; USD 290/month starts on the day-30 report. No minimum term.
We start around two weeks after payment. Connecting a booking system is quoted separately.

Your exact start date is written into the proposal

See how my hotel would answer

Want to see how your hotel would answer?

Book 30 minutes. Before the call we prepare answers for your hotel from your website, and on the call we go through them with you.