Ace Reception 24 · For independent hotels
No guest enquiry left unanswered, even at 3 a.m.
During working hours, your front desk gets 2 minutes to reply first. Out of hours, the assistant answers from information you approve and shares your booking link. We start around two weeks after payment; WhatsApp and Messenger go live within 10 business days of kickoff and complete access.
- Start around 2 weeks after payment
- Price and guarantee in writing, in the proposal
How it works
Your front desk stays in charge. The assistant covers the gaps.
The assistant knows your hotel: rooms, rates, policies, services and the area, from a knowledge base you approve. It answers from it and sends the guest your direct booking link.
- 01
In working hours
Your front desk has 2 minutes to reply. If nobody does, the assistant answers.
- 02
Out of hours
The assistant answers straight away, in the guest’s language.
- 03
When a person is needed
The conversation goes to your front desk with a summary, so nobody has to read the whole thread.
Channels
Every channel in one inbox for the whole team.
- WhatsApp and Facebook Messenger, from go-live
- Instagram, as soon as Meta approves the app review (that wait does not count towards our timeline)
- Missed-call rescue by WhatsApp: not offered yet in North America and Australia
Before the call
See how your hotel would answer before you decide.
Before the call we prepare your hotel’s knowledge base from the information on your website and answer typical guest questions with it. On the call we go through those answers with you.
Working today
It’s live in production at an independent hotel in Guatemala, connected to WhatsApp and to its booking system’s availability and rates. That connection is specific to this implementation and is not included in the Essential package.
Good to know
The assistant does not make the booking: the guest books direct with you.
It answers with the information you approve and sends the guest the link to your own booking engine. Connecting a booking system is quoted separately.
Who it is for
Independent hotels with a front desk that cannot be on every channel all the time.
A good fit
- Independent hotels, guesthouses and rural stays with 10 to 60 rooms.
- Front desk with limited hours.
- Guest enquiries on WhatsApp, social media or by phone.
- Your own hotel website.
Not a fit
- Chains with their own central reservations.
- Hotels with no messaging channel at all.
Price
Ace Reception 24
Price and guarantee, in writing
- They go in the proposal for your hotel. On the call we look at how your hotel would answer and whether it fits.
- We start around two weeks after payment. Connecting a booking system is quoted separately.
Your exact start date is written into the proposal
Want to see how your hotel would answer?
Book 30 minutes. Before the call we prepare answers for your hotel from your website, and on the call we go through them with you.
See how my hotel would answer